Returns & Exchanges

At PURESEOUL, we want you to love your K-beauty routine, which is why we offer a 14-day return window for unopened and unused products in their original packaging. Please ensure all security seals remain intact to qualify for a full refund or exchange.

1

Initiate Your Request

Contact our customer care team via email with your order number and the specific items you wish to return to receive a Return Authorization.

2

Secure Packaging

Carefully pack the unused items in their original box, ensuring they are protected during transit to prevent any damage to the delicate skincare packaging.

3

Ship to Hub

Affix your return label and drop the package off at your nearest authorized carrier location; we recommend using a tracked service for peace of mind.

4

Quality Check & Refund

Once our warehouse team inspects the items to verify their condition, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing