Frequently Asked Questions

Everything you need to know about your K-Beauty journey with PURESEOUL.

Are all your products authentic?

Yes, we guarantee 100% authenticity. We source all our products directly from authorized distributors and brands in South Korea to ensure you receive the highest quality skincare and makeup.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the UK. International shipping times vary by location but generally range between 7-14 business days.

What is your return policy?

We offer a 14-day return window for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.

Do you offer free samples?

We love letting you try new things! Every order includes a selection of free K-Beauty samples, subject to availability, so you can discover your next favorite product.

Will I have to pay customs duties?

Orders within the UK include VAT and no customs fees. For international orders, customers are responsible for any local import duties or taxes charged by their country's customs office.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.